Privacy Policy

CODINAFRICA is a cash-on-delivery (COD) e-commerce platform in Africa, providing product sourcing, warehousing, call center, delivery and order tracking. This policy covers the website codinafrica.com and the CODINAFRICA mobile app (com.storeino.codafrica) available on Google Play and the App Store. By using our services you agree to the practices described below.

We only collect the data needed to run the service:

• Account information: full name, email address, phone number, password (encrypted), selected warehouse/country, account type (seller or affiliate) and referral code if any.
• Business data: products, orders, end-customer delivery details, statuses, history and payout amounts.
• Content you submit: product images, documents and messages sent to our support team.
• Technical data: device type, OS version, install identifier, language, IP address, pages viewed and crash logs.
• Notifications: push token (Firebase Cloud Messaging) used to send you order alerts, only if you allow them.

Your data is used solely to:

• create and manage your account and sign you in;
• process orders, phone confirmation, packing, delivery and payouts;
• send you service notifications (order status, payouts, OTP verification codes);
• provide customer support and answer your requests;
• improve app stability, prevent fraud and meet our legal obligations.

The app only requests a permission at the moment the related feature is used. You can decline or revoke it at any time in your device settings:

• Camera and photos: to add product images or supporting documents. We never access your gallery beyond the files you pick.
• Notifications: to alert you about order and payment updates.
• Storage: to save invoices and delivery slips you download.

We never sell or rent your personal data. We share it only with:

• carriers and logistics partners, limited to the information required for delivery;
• our technical providers (hosting, file storage, push notifications, analytics), bound by confidentiality agreements;
• competent authorities, where required by law.

We keep your data for as long as your account is active. After closure, it is deleted or anonymised within 90 days, except accounting and invoicing records we are legally required to keep longer.

Traffic to our servers is encrypted with HTTPS/TLS, passwords are stored hashed, and data access is restricted to staff who need it. No system is perfect, so please use a strong password and never share it.

Under Morocco's law 09-08 and the GDPR where it applies, you may at any time:

• access your data and obtain a copy of it;
• correct inaccurate information from your profile or through support;
• request deletion of your account and your data;
• object to processing or withdraw your consent, in particular for notifications.

You can request deletion of your account and its data from the app under Profile, or by writing to CONTACT@CODINAFRICA.COM from your account email address. Requests are handled within 30 days; any open orders must be settled first.

Our services are intended for adult professionals. We do not knowingly collect data about anyone under 18. If such data reaches us, it is deleted as soon as it is reported.

We may update this policy. If a material change is made, we will notify you in the app or by email. The date of the latest update is shown at the top of this page.